Refund policy
ROAV Sunglasses Global Return & Exchange Policy
Thank you for choosing ROAV Sunglasses. We are committed to delivering premium products and thoughtful shopping experiences to consumers worldwide. To make your after-sales rights clear and accessible, we have formulated the following open and transparent return and exchange rules.
1. Core Return & Exchange Rules
14-Day No-Reason Return Guarantee: Within 14 days from the date you sign for your ROAV sunglasses, you can apply for a no-reason return or exchange as long as the product remains in its original intact packaging, unused, with the lens protective film unpeeled, no scratches on the frame, and does not affect secondary sales.
Shipping Fee Responsibility: If the return or exchange request arises from inherent product quality issues, incorrect item delivery, or transit damage upon arrival, all related round-trip shipping fees will be fully covered by the ROAV brand. For non-quality-related returns and exchanges such as the 14-day no-reason return, the shipping fee for returning the item shall be borne by you.
Non-Returnable Special Cases: The following types of products are not covered by the standard no-reason return and exchange policy:
Sunglasses that have been used, with scratched lenses, deformed frames, or obvious stains that affect secondary sales
Personalized custom products such as engraved items and prescription lenses made to exclusive specifications
Missing small accessories or free gifts included with the order will affect the review result of the main product's return or exchange application
2. Complete Return & Exchange in 3 Simple Steps
Submit Application: Within 14 days after signing for the order, go to the "Contact Us" page at the bottom of the website, fill in your order number, state the reason for return or exchange, upload real photos of the product, and submit your application.
Await Review: Our customer service team will send you the review result via email within 3 working days, and provide you with the designated return address for your region at the same time.
Return Process: Pack the approved item properly and send it back to the designated address. Within 3-5 working days after we receive and complete the quality inspection, we will process the refund to your original payment path.
Exchange Process: Pack the approved item properly and send it back to the designated address. Within 3-5 working days after we receive and complete the quality inspection, we will dispatch the new item and share the tracking number with you simultaneously.
3. Friendly Reminders
Return customs clearance requirements may vary slightly across different countries and regions. If you have any related questions, you can contact our customer service team at any time for dedicated guidance.
We firmly believe that a smooth return and exchange experience is an integral part of a quality shopping journey. Even if you choose to return the item, we still look forward to providing you with satisfactory service again in the future.